Frequently Asked Questions
What types of tours do you offer?
We offer private safaris, wine tours, coastal adventures, cultural experiences, and fully customized itineraries across South Africa.
Are your tours private or group-based?
All our tours are 100% private—just you and your group, with no strangers.
How do I book a tour?
You can book directly on our website, via email, or by phone. Our team is happy to assist with custom requests.
Can I customize my itinerary?
Absolutely! Every tour is tailored to your interests, pace, and preferences. Let us know your dream trip and we’ll make it happen.
What is included in the tour price?
Our prices are all-inclusive: private guide, transport, entrance fees, and most meals. Any exclusions will be clearly listed.
Are there any hidden fees?
No. We believe in transparent pricing. The price you see is the price you pay.
What payment methods do you accept?
We accept credit cards, EFT, and other secure payment options. All payments are processed securely.
Is a deposit required?
Full payment is usually required to confirm your booking. For custom or large group tours, a deposit may be arranged.
What is your cancellation policy?
Cancellations made 30+ days before the tour receive a full refund. See our Terms of Service for details.
What happens if the weather is bad?
We monitor conditions closely and will adjust the itinerary for your safety and enjoyment. Alternative activities or rescheduling may be offered.
Are your guides certified?
Yes. All guides are experienced, certified, and passionate local experts.
Is travel insurance required?
We strongly recommend comprehensive travel insurance for all guests.
Can you accommodate dietary restrictions?
Yes, please let us know your dietary needs in advance and we’ll ensure you’re well taken care of.
Do you offer airport transfers?
Yes, private airport transfers can be arranged as part of your tour package.
Are your vehicles safe and comfortable?
Our fleet is modern, air-conditioned, and meticulously maintained for your comfort and safety.
Is the company eco-friendly?
We are committed to sustainable tourism and support certified eco-friendly partners and local communities.
Can I book last-minute?
We do our best to accommodate last-minute bookings, subject to availability. Contact us for urgent requests.
How do I contact you in an emergency?
You’ll receive a 24/7 emergency contact number with your booking confirmation.
Do you offer tours for families with children?
Yes! We welcome families and can tailor activities for all ages.
What languages do your guides speak?
Our guides speak English and several other languages. Let us know your preference when booking.
Can you help with special occasions (honeymoons, birthdays)?
Absolutely! We love making your special moments unforgettable—just let us know your plans.
How far in advance should I book?
We recommend booking as early as possible, especially for peak seasons, but we’re happy to help with short notice too.
Still have questions? Contact us and our team will be happy to help!